These Terms & Conditions ("Terms") govern the online sale and delivery of flowers by Flowers Hackney Wick to customers situated in Hackney Wick and the surrounding areas. By placing an order through our online platform, you agree to be bound by these Terms. Please read this document carefully before ordering. If you disagree with any part of these Terms, please refrain from placing an order with us.
For the purposes of these Terms, "we," "us," or "our" refers to Flowers Hackney Wick. "You" or "the customer" refers to any individual who places an order or uses our services for online flower delivery in Hackney Wick and surrounding areas.
1.1 Product Selection: All products listed on our website as available for online flower delivery in Hackney Wick are subject to availability. We reserve the right to substitute certain flowers or materials with those of similar style, quality, and value, especially due to seasonal or supply limitations.
1.2 Order Placement: To place an order, browse our selection, add products to your basket, and proceed to the secure checkout page. You will need to provide accurate recipient details, delivery address within Hackney Wick or surrounding areas, and any relevant instructions.
1.3 Confirmation: Once your order is placed and payment is authorised, you will receive a confirmation on your screen and by email. This acknowledges receipt of your order but is not an acceptance. Acceptance of your order and completion of the contract between us and you occurs when your flowers are dispatched for delivery.
1.4 Delivery Areas: We provide flower delivery services throughout Hackney Wick and nearby localities. Orders outside of Hackney Wick may incur additional charges or restrictions. Please check our delivery information page for the current list of areas covered.
1.5 Delivery Times: We strive to deliver your order on your selected delivery date and within indicated timeframes. However, while we aim for timely delivery, unexpected delays may occasionally occur. We cannot guarantee precise delivery times, especially during busy periods or due to events beyond our reasonable control.
2.1 Accepted Payment Methods: We accept payment via major debit and credit cards, as well as other online payment options as displayed on our website at checkout. The payment authorisation process will occur when you place your order.
2.2 Pricing: All prices displayed on our website are in UK Pounds Sterling (GBP) and include VAT at the applicable rate. Prices displayed on the website at the time of order are binding, except where an error or typographical mistake has occurred. In such cases, we reserve the right to refuse or cancel the order and refund you in full.
2.3 Security: Our checkout process is secured through reputable third-party payment processors using encryption technologies. We do not directly store your full payment details on our systems.
3.1 Cancellation Policy: Should you wish to cancel your order, please do so as soon as possible. Orders can be cancelled free of charge up to 24 hours before the scheduled delivery. Cancellations requested within 24 hours of delivery cannot be guaranteed as orders may already be prepared or dispatched.
3.2 How to Cancel: To request a cancellation, please contact our customer service team using the details on our website. Provide your order reference number and recipient details to process your request swiftly.
3.3 Amendments: If you need to make changes to your order (e.g., address or delivery date), notify us promptly. We will attempt to accommodate your request, but amendments are not always possible once the order is in preparation or out for delivery. Any amendments may be subject to additional charges, at our discretion.
3.4 Refunds: Refunds for cancellations, non-delivery, or errors on our part will be processed to the original payment method within 7 working days from confirmation of the refund. Where possible, we offer replacement bouquets or a credit voucher if our delivery does not meet expectations. Refunds will not be offered in cases where delivery fails due to incorrect information provided by you.
3.5 Exceptions: Please note that fresh flower arrangements are perishable. Under UK consumer law, the right to cancel does not apply to perishable goods, which includes the majority of our products, unless they are faulty or not as described.
4.1 Delivery Instructions: Please ensure that the recipient is available to receive the delivery at the provided address. If no one is available, we will attempt to leave the flowers in a safe place or with a neighbour, when possible. Alternatively, a delivery notification card will be left, and it will be your responsibility to arrange for redelivery or collection.
4.2 Incorrect Addresses: We cannot be held liable for late or failed delivery due to incorrect or incomplete address details provided at the time of order. Please check your delivery instructions carefully before submitting your order.
4.3 Non-Deliveries: In the unlikely event we are unable to deliver your order due to circumstances within our control, we will offer a full refund or arrange a redelivery at no extra cost.
5.1 Product Representation: We endeavour to ensure all products displayed on the website closely represent the bouquets delivered. Fresh flowers are natural products and variations in colour, size, and shape are to be expected. Pictures are for illustrative purposes only.
5.2 Substitution: Occasionally, flower varieties or packaging materials may become unavailable. We reserve the right to substitute with items of equal or greater value, while every care is taken to maintain the overall style and theme of your order. We will attempt to contact you if a significant substitution is required, but this may not be possible for urgent or last-minute orders.
6.1 Exclusions: To the fullest extent permitted by law, Flowers Hackney Wick shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.
6.2 Force Majeure: We are not responsible for failure to perform our obligations due to events beyond our reasonable control, including but not limited to strikes, floods, adverse weather, pandemics, or supply chain interruptions.
6.3 Maximum Liability: Our maximum aggregate liability for any claim arising out of or in connection with your order shall be limited to the total price paid for the product(s) in question.
7.1 Providing Accurate Information: You are responsible for ensuring all recipient details, address, and order information are correct. Errors in such information may result in delays or failed delivery, for which we accept no liability.
7.2 Care Instructions: To ensure continued freshness, please follow the care instructions provided with your flower delivery. We cannot guarantee the longevity of flowers outside recommended storage and care guidelines.
We value your privacy and comply with all applicable UK data protection laws. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information. Your consent to these Terms implies your agreement to our privacy practices as set out in our policy.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from these Terms.
10.1 Severability: If any part of these Terms is determined to be illegal, invalid, or otherwise unenforceable, that provision will be severed from the rest of the Terms, and the remainder will continue in full force and effect.
10.2 Amendments: We reserve the right to update or amend these Terms at any time by posting revised terms on our website. The applicable Terms are those in force at the time you place your order. Please review these Terms regularly for updates.
10.3 Entire Agreement: These Terms, together with your order confirmation and our Privacy Policy, constitute the entire agreement between you and Flowers Hackney Wick regarding the purchase of products via our online platform.
For all communications regarding your order, or to request information or clarification regarding these Terms, please use the contact details published on our website. We endeavour to respond to all enquiries promptly and courteously.
These Terms & Conditions apply to all customers ordering flower delivery in Hackney Wick and the surrounding areas, whether the order is placed via our website or through any affiliated online platform. Your statutory rights remain unaffected.
Thank you for choosing Flowers Hackney Wick for your flower delivery needs across Hackney Wick and beyond. We take pride in providing fresh, beautiful arrangements for every occasion, backed by clear and fair terms for your peace of mind.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hackney Wick, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hackney Wick.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
