At Flowers Hackney Wick, we are passionate about delivering the freshest flowers to our valued customers across Hackney Wick. We take great care in sourcing and arranging every bouquet, ensuring every order arrives vibrant, fragrant, and long-lasting. As your trusted local florist for both households and businesses, our Fresh Flower Guarantee means you can order with confidence, knowing your blooms will be fresh and beautiful upon arrival.
If your flowers arrive damaged or not up to our high standards, please let us know as soon as possible. We kindly ask that you contact us within 24 hours of delivery if you notice any damage, so we can resolve the issue promptly. To help us assess the situation, we may request photographs of the damaged bouquet and its packaging. This helps us identify what went wrong and improve our service for all Hackney Wick customers.
Our flowers are always sourced fresh, and we guarantee a freshness window of at least 5 days from the date of delivery, provided they are cared for according to our instructions. If your flowers begin to wilt or deteriorate within this period despite proper care, let us know—we want to make it right. This guarantee covers all orders delivered in and around Hackney Wick.
Your satisfaction is our priority. If you receive flowers that are damaged on arrival or do not meet our freshness guarantee, you may choose between a prompt replacement or a full refund. We'll work quickly to deliver a new bouquet at the earliest available time, or process your refund as soon as your complaint is verified. Replacements and refunds apply to qualifying orders within our freshness window. Please make your request known promptly so we can ensure your continued enjoyment of our floral arrangements.
We are committed to customer happiness and work hard to resolve any concerns swiftly and fairly. If you have a complaint or experience any issue with your order, please reach out to our team with the details as soon as possible. Include your order number, details of the issue, and any relevant photos if available. One of our Hackney Wick florists will review your case and respond within one working day, aiming to resolve the issue to your satisfaction.
As a proud local florist, Flowers Hackney Wick is devoted to serving our community with reliable, friendly service and the freshest flowers, every time. Whether you’re a Hackney Wick resident or a local business, your trust means everything to us. Thank you for choosing us for your flower delivery needs, and please know that your happiness is always at the heart of what we do.
If you have any queries about our returns, refunds, or complaints policy, or wish to discuss a recent order, please get in touch with us. Our customer support team is dedicated to ensuring your experience with Flowers Hackney Wick is exceptional from start to finish.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
